Viewpoints Blog

Jul 19, 2023

Ushur Expands Contact Center Ecosystem with Amazon Connect Integration

Ushur has announced an expanded collaboration with Amazon Web Services (AWS) and the availability of its integration with Amazon Connect

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Jul 11, 2023

Innovation in Action: Illinois' Breakthrough in Establishing a Statewide Provider Roster

Leap Orbit will be joined Samantha Olds Frey in a webinar that focuses on implementing a standard statewide provider roster for IL MCOs.

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Jun 30, 2023

AskUnum Cuts Customer Support Turnaround Time by 77%, achieving 83% Customer Satisfaction

CASE STUDY from USHUR: AskUnum Cuts Customer Support Turnaround Time by 77%, achieving 83% Customer Satisfaction

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Jun 27, 2023

Revolutionize Customer Support Efficiency with AI-Driven Email Triage

In un upcoming webinar hosted by MCRA Member, Ushur, we will hear how Unum was struggling with high email volumes...

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Jun 21, 2023

An Alternative to Home Health: The Need for Certified Wound Care Specialists in the Home

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Jun 20, 2023

Over 1 Million People in 20 states have been disenrolled from Medicaid since April 1, 2023

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