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Viewpoints Blog
Through Member collaboration, MCRA helps drive performance improvements, deliver exceptional service, transform care, and champion the health and wellbeing of the communities we collectively serve.
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INDUSTRY INSIGHTS
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From Concept to Conversation: Ushur’s Approach to Intelligent Interactions with GenAI
Ushurs' eGuide "Approach to Intelligent Interactions with GenAI" discusses how GenAI enables faster resolutions, personalized interactions, and scalable, compliant self-service solutions.
4 days ago
The Hidden Cost of Return Mail for Health Plans
Command Direct shares how health plans can save money, maintain compliance, and increase member satisfaction with a solid return mail management plan.
Apr 18
The Importance of Providing Culturally Inspired Meals
LiveWell with Traditions provices delicious, culturally diverse meals as a health plan benefit to MAO members.
Apr 17
Unpacking CMS RADV: The Selection Process and Planning for the Future
Avalere experts discuss the CMS Medicare Advantage (MA) Risk Adjustment Data Validation (RADV) audit process and provide insights.
Mar 21
Medicaid and Medicare Health Plan Leverages Ushur’s AI Agent
Ushur presents a case study on a Medicaid and Medicare health plan that implemented their AI agent for member service on their website.
Mar 19
What are the top challenges payers will face in 2025?
Impresiv Health has developed actionable solutions for the top organizational challenges payers will face in 2025.
Mar 18
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